Large-scale Windows 365 Cloud PC migration

Technical leadership in a migration from Citrix to Windows 365 Cloud PC for 12,000+ users across hybrid production and development environments.

Project context

The environment behind the work

The programme involved a large business-critical user population and a transition between established virtual desktop services and a modern Cloud PC platform. Delivery had to account for hybrid infrastructure, production and development use cases, operational readiness and multiple stakeholder groups.

Challenge: Move a large, business-critical user base to a modern Cloud PC platform while maintaining operational control across hybrid environments.
Contribution: Technical leadership and senior delivery support across migration, operations and stakeholder-facing workstreams.

Delivery approach

How senior technical support contributed

The case is intentionally described at a practical but sanitized level to demonstrate capability without exposing confidential client information.

Technical discovery and dependencies

Support the identification of platform, identity, endpoint and operational dependencies that could affect migration readiness.

Migration workstream leadership

Provide senior technical direction across transition planning, issue resolution, validation and delivery coordination.

Operational readiness

Keep supportability, ownership, escalation paths and post-migration operations visible throughout the programme.

Stakeholder communication

Translate technical risks, decisions and progress into clear input for delivery teams and business stakeholders.

Selected outcomes

Operational value supported by the engagement

Improved endpoint manageability

Greater operational flexibility

Enhanced user experience

Cost-optimization support

Confidentiality by design

Evidence without unsupported endorsement

This summary focuses on scale, responsibilities and technical contribution. Client names and identifying project details are intentionally omitted.

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Capabilities relevant to this case

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