Five core services
Microsoft 365 & Azure Support
Add senior L2/L3 support to your IT team, with security reviews and disciplined service management.
When this helps
A defined support model, owned escalations and a service improvement backlog.
Your team needs help with complex incidents, planned changes, security gaps or a recurring support backlog.
Engagement format
Co-managed support or a capacity-based monthly retainer
What you receive
- Onboarding baseline, service inventory and escalation map
- L2/L3 incident and change support within agreed coverage
- Scheduled configuration and security reviews
- Service reporting, runbooks and knowledge transfer
Scope and responsibilities
Coverage hours, response targets, capacity and responsibilities are contractual. A retainer does not imply unlimited work, guaranteed resolution, a helpdesk, a SOC or 24/7 coverage. Regulatory decisions remain with the client.
Next step
What needs to change in your Microsoft environment?
Share your architecture question, support need or migration plan. We will confirm the fit and a useful starting point.